*Please review the following policies carefully.

To initiate the return process, please contact us at support@bettersimpleliving.com. Please use the same email as you used when making a purchase when sending a dispute.

Please examine your order upon receipt. If the item is defective, damaged, and/or received the wrong item, please contact us immediately so that we can evaluate and fix the issue.

Better Simple Living offers a quicker dispute solution and will appreciate it a lot if you provide:

  1. Photos or videos of the damaged item to prove damage. If the photo is not enough to prove the products are damaged, please upload the video.
  2. The order number and name of the product you wish to be returned or refunded.
  3. A receipt or proof of purchase

Better Simple Living will make a refund, resend, or accept the return for any of the following cases:

1. Orders Delayed

Orders are lacking tracking information, are in transit, pending, and expired 60 days after orders departed from Better Simple Living warehouse. The following countries and shipping methods may be different:

  • For orders shipped to the USA, it will be counted 45 days after orders departed from our warehouse.

Notes:
Sometimes, the order may have arrived at your nearest post office and remains pending because of the insufficient address, unclaimed package, etc. It will be much more convenient for you to contact or go to your local post office for delivery.

2. Orders not Received

Better Simple Living will not deal with the refund or resend if the tracking information shows the order as delivered.

If You did not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

For tracking information alert. If your tracking information shows Alert, the reasons are listed below:

  1. Incorrect/insufficient address.
  2. No such number.
  3. Unknown recipient.
  4. Refused.
  5. Do not pick up in time.
  6. No safe delivery location.
  7. Uncleared customs.
  8. Others.

Notes:

  • The local distributor will try to make delivery 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your will need to pick up the package yourself. Otherwise, the product will be returned to the sender, our logistics company. During the return, Better Simple Living takes no responsibility if products get lost.
  • If the logistics company provides a return service to Us, Better Simple Living will put the products in a private inventory and will not refund you when we receive the returned items.
  • Better Simple Living cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
3. Products Damaged

Better Simple Living offers a full refund or a replacement if packages arrived are badly damaged.

Better Simple Living offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches, etc.).

Notes:

  • For damaged packing boxes, Better Simple Living cannot offer any refunds due to the long-distant international delivery.
  • For ordinary products, you need to open a dispute with us within 3 days after packages are delivered.
  • For electronic products, you need to open a dispute with us within 5 days after packages are delivered.
4. Incorrect or Missing Products

Better Simple Living has a strict quality control process before products are dispatched. Better Simple Living will deal with incorrect or missing products as follows:

  1. For incorrect products, Better Simple Living offers a full refund or replacement.
  2. For products with the wrong color or size, which doesn’t affect product functionality, etc., Better Simple Living offers a refund or resend if you can provide a screenshot of the product, its package and tags, order number, and your name using the same email you’ve used when purchasing the product.
  3. For parts missing which doesn’t affect product function, Better Simple Living may refund partially or send the missing part; for parts missing that affect product function, Better Simple Living will resend the product only.
  4. For accessories, Better Simple Living will resend the accessories.

Notes:

For the size problem, Better Simple Living will appreciate it a lot if you can measure the product according to the correct measurement method and provide us with a photo of the measurement. that way, our dispute team can deal with your disputes without any delays.

5. Orders Cancellation

For order cancellation, Better Simple Living offers a full refund if the order is canceled before products are processed in our warehouses.

After payment, customized product orders cannot be canceled as they fall under special products and can’t be resold to anyone else.

Important Interpretation

1. Deadline of Opening Dispute

You cannot open a dispute if the order status is closed.

Notes:

Dispute will be closed automatically if the order has been closed and you have not responded for seven consecutive days.

2. Force Majeure

Better Simple Living takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Better Simple Living will notify you via email you used when making a purchase.

3. Destination Limits

Due to limited international transportation, Better Simple Living will not accept any disputes when your orders are shipped to the following countries:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.

Notes:

We currently only ship to the United States.

4. Return

In order for you to be eligible for a return, your product must be in the same condition as it was received, unworn and/or unused, still with tags, and in its original package. You will also be needed to provide a receipt or proof of purchase.

Please note that you will be responsible for the shipping costs of the product to our warehouse unless the product is damaged.

Unfortunately, we cannot accept returns on items that are discounted or gift cards.

To initiate the return process, please contact us at support@bettersimpleliving.com. If your return is accepted, we will send you a return label with the instructions on how and where to send the item. Items returned without a prior request for a return will not be accepted.

5. Unacceptable Disputes

Better Simple Living will not accept any unreasonable disputes, including but not limited to:

  1. You don’t not like the product.
  2. The product description is not real.
  3. Products smell unusual.
  4. You’ve ordered the wrong item.
  5. The shipping address that you’ve provided is incorrect.
  6. Tracking information deleted by logistics companies or local post offices.
6. Exceptions / non-returnable items

Items of certain types cannot be returned, i.e. Perishables products (food, flowers, plants, etc.), customized products (special orders, personalized products, etc.), and personal care products (cosmetology products, etc.). We also do not accept returns of dangerous goods, flammable liquids, and/or gas.

If you have any specific product you have questions or concerns about, please contact us.

Better Simple Living always try to offer the best service. If you have any other questions, please feel free to contact us.